IMPORTANT :

Adding the UBIK service address to your Address Book

Up until recently, we have been sending text messages with respect to activity on your security alarm system from Merlin. We trust you have found this notification service of value to help you maintain control of your security requirements in either your home or your business. Merlin was re-named as UBIK to more accurately portray the services offered and as such we have updated the sender name from “Merlin” to “UBIK” (with text messaging to come from “ubik-info.com”). In order to continue to receive text messages as you have in the past, we ask that you add UBIK’s service address to your address book.

Adding UBIK Service to your Address Book

In order to combat spam, many suppliers of Internet services have set up several filtering tools to transmit in your email box the legitimate e-mails only. Sometimes, these filtering systems can prevent you from receiving e-mails which should have been forwarded to you.

In order for you to receive your UBIK alarms messages, arms/disarms, as well as your open/close reports, please add the following address to your address book or to your security list: message@ubik-info.com.

Refer to your Internet Service Provider instructions by clicking on the appropriate link below:

If you receive your e-mails from your business server, please advise your IT systems manager so that he may add the following address, message@ubik-info.com, to the valid addresses list.


- AOL (VERSION 8.0)
- AOL (VERSION 9.0 OR OR HIGHER)
- BELL SYMPATICO
- EARTHLINK
- ENTOURAGE
- GMAIL
- MACMAIL
- HOTMAIL/MSN
- OUTLOOK (2003 AND OR HIGHER)
- OUTLOOK 2013
- OUTLOOK EXPRESS
- YAHOO!
- OTHER PROVIDERS


AOL (VERSION 8.0)Back to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Click the "Add Address" icon on the right side of the window.
Check the sender information
Click the "Save" button.


AOL (VERSION 9.0 OR HIGHER) Back to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Click the "Add Address" icon on the right side of the window.
Copy and paste the address message@ubik-info.com in the field 'Other email'
Be sure to check the box 'Principal Address'
Click the "OK" button.


BELL SYMPATICOBack to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Right-click on the email address.
Select 'Add To Address Book' from the menu.
Check the email address.
Click Save.


EARTHLINKBack to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
In the From field, right-click the email address.
Click 'Add to Address Book'.
Click the 'OK' button.


ENTOURAGEBack to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Right-click the email address.
Select 'Add To Address Book' from the menu.
Verify the email address.
Click Save.


GMAILBack to top
How to add the following address message@ubik-info.com to your address book:

Click 'Gmail' in the home page of Gmail when you are connected.


Click 'Contacts'.


Click the 'NEW CONTACT' button,

Copy (or register) the address message@ubik-info.com in the e-mail box.

Click the 'Save Now' button.




MACMAILBack to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Go to 'Message' in the top tool bar.
"Add Sender to Address Book" from the drop down menu.


HOTMAIL/MSNBack to top
How to add the following address message@ubik-info.com to your address book:

Open your mailbox and click on the icon with 9 squares (left top of the page).

You can access your contacts by clicking on the Contacts icon 'People'.

Click on 'New' or on the + symbol surrounded.

In the 'Inbox', enter the address message@ubik-info.com and click the 'Save' button at the bottom of the form.




OUTLOOK (2003 AND OR HIGHER)Back to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
Go to the "Actions" options in the top tool bar.
Select "Junk E-mail" from the drop down menu.
Select the "Add Sender to Safe Senders List" option.
Click "add" and write message@ubik-info.com and "OK"


OUTLOOK 2013Back to top
How to add the following address message@ubik-info.com to your address book:

In the 'Home' tab, click 'Junk'

in the drop-down menu select 'Junk E-mail Options ...'.

In the 'Safe Senders' tab, click on the option 'Add'.

Enter the address message@ubik-info.com and Click 'OK'.




OUTLOOK EXPRESSBack to top
How to add the following address message@ubik-info.com to your address book:

Open your UBIK email message.
In the 'From' field, right-click the email address.
Click the "Add to Address Book" link in the menu.
Click the "OK" button.


YAHOO!Back to top
How to add the following address message@ubik-info.com to your address book:

Open your Yahoo inbox and click the gear icon.

Click on 'Settings'.

Select 'Filters' and then click on the 'Add' button.

Enter 'UBIK' in the 'Filter Name' field.
In the 'From' field, register the adress message@ubik-info.com
Then, in the drop-down menu field 'Then move the message to this folder' select 'Inbox'
and click on the 'Save' button.




OTHER PROVIDERSBack to top

If you use a Web mail system or an email application not listed above, contact our customer support.
In most cases, adding message@ubik-info.com to your address book should be enough.